How to file an FMCSA moving complaint
Prepare company identifiers, shipment documents, dates, payments, and a concise timeline before opening the complaint form.
Confirm the complaint belongs with FMCSA
FMCSA’s complaint process covers interstate household-goods movers and brokers. If the move stayed within one state, a state regulator or consumer protection office may be the appropriate authority.
Keep pursuing any separate claim, arbitration, insurance, or payment-dispute deadline. Filing a regulatory complaint does not automatically recover money or replace those processes.
Gather the information
- Mover or broker legal name, USDOT number, address, phone, and website
- Pickup and delivery locations and dates
- Estimate, order for service, bill of lading, inventory, and receipts
- Amounts quoted, paid, and demanded
- Messages, photographs, claim documents, and a concise event timeline
Submit and retain the record
Use the National Consumer Complaint Database, describe observable facts, and attach or retain supporting documents. Save the complaint confirmation and reference number.
Open the National Consumer Complaint DatabaseOfficial sources and scope
Setly summarizes consumer decision points and does not certify, approve, recommend, or guarantee a mover. Verify changing registration, authority, insurance, complaint, and safety information directly with the official source before paying and again before pickup.
Movers cannot pay to change Setly’s findings.
Commercial relationships, if introduced, will be labeled and kept separate from report evidence.