Interstate moving consumer rights and documents
Interstate household-goods moves come with required information and shipping documents. Keep them together from estimate through delivery.
Documents to receive and retain
- The written estimate and shipment inventory
- The order for service
- The bill of lading
- Valuation and claims information
- Your Rights and Responsibilities When You Move
- Receipts, amendments, messages, and delivery records
Review before signing
Check the mover’s legal name, USDOT number, estimate type, pickup and delivery windows, payment schedule, valuation selection, and dispute or claims instructions. Do not sign a document with important blank fields.
The bill of lading is an important contract document. Read it before the shipment is loaded and retain your copy.
If the paperwork changes
Ask why the change is necessary, request the full revised document, and compare it with the earlier version. Keep both versions. If the company or USDOT number changes, verify the new company independently before work begins.
Official sources and scope
Setly summarizes consumer decision points and does not certify, approve, recommend, or guarantee a mover. Verify changing registration, authority, insurance, complaint, and safety information directly with the official source before paying and again before pickup.
Movers cannot pay to change Setly’s findings.
Commercial relationships, if introduced, will be labeled and kept separate from report evidence.